Last updated: August 2, 2026
All payments and refunds are handled by Dodo Payments, our merchant of record. Under Dodo's published rules, a refund must be initiated within 30 days of the transaction date. That window is theirs, not ours — once it closes, the payment rail will not let us return the money, whatever we might want to do. So if something is wrong, raise it inside 30 days.
Within 14 days of a charge, ask and we refund it. Click here to request a refund — a pre-written email opens, you only have to send it. Or write to support@buildoutleads.com from your subscription email, or contact Dodo Payments directly. No questions, and you do not have to give a reason.
Still inside Dodo's window, so we can still refund. We will ask what went wrong — not to talk you out of it, but because at this size every answer changes the product.
Dodo takes their processing fee when the payment is made and, under their rules, does not return it when a payment is refunded; issuing a refund carries its own charge as well. The amount that reaches your card is the charge less whatever Dodo's rules deduct.
We add nothing on top and keep none of it. Everything Dodo releases goes back to you.
If your first digest never arrives, or a month averages fewer than 20 qualified leads a week, tell us and we refund that charge — subject to the same 30-day window above.
Cancel any time from your billing portal. Cancelling stops the next renewal; it does not by itself refund a charge already made. If you want the last charge back as well, ask — that is a separate request and the 30-day window applies to it.
Refunds are returned to your original payment method, typically within 5–10 business days.